Commonwealth Bank Internet payment service,
CommWeb ("the Service")

Conditions of Use

Having selected goods or services from a merchant's web site and chosen to pay by credit or charge card you have been directed to the Bank's payment site. On your completing the required details, we direct the payment transaction to your credit card issuer for authorisation and settlement.

We will:

  1. contact your card issuer electronically to obtain authorisation for the payment;
  2. notify you whether or not the payment is authorised;
  3. if the payment is not authorised by your card issuer, provide you with confirmation of that and the payment transaction will not proceed ;
  4. if the payment is authorised by your card issuer, provide you with a confirmation that the Service has completed processing your payment, and
  5. notify the merchant that the payment has been authorised by your card issuer to enable the merchant to complete the purchase transaction. The details of your credit card are entirely invisible to the merchant.

Your use of this facility signifies your consent to the processes described and the Terms and Conditions set out here.

The Commonwealth Bank does not endorse any merchant, or the goods or services of any merchant. Unless required by law, we take no responsibility for the quality of the goods or services, or for any transactions involving the goods or services, offered or sold by any merchant.

All content included on this site, such as text, graphics, logos, button icons, images and software, is the property of Commonwealth Bank of Australia or its suppliers.


A significant feature of the Service is the security mechanism that maintains the security and privacy of financial and personal information. The service uses a 128-bit Secure Sockets Layer (SSL) protocol that was developed to protect confidential information such as credit card numbers and other financial data from interception and hacking.

Using the payment service requires a browser that supports SSL security.


At the Commonwealth Bank, your privacy is respected and all your personal information is treated in the strictest confidence.

Commonwealth Bank records all activity on the payment site and maintains audit trails of usage. This information is used for detection and prevention of fraud and other malicious activities.

In order to utilise the Service, your credit card details but not your name are required. Some information is collected and analysed about the users of the Service. This information only includes such data as what time of the day the site was visited, etc. No personal or other information that may identify you is included in this analysis.

Cookies are used on the payment site for statistical purposes only; no personal information is collected.

We will not collect, use or disclose information about anyone's -

  • political, social or religious beliefs or affiliations;
  • race, ethnic origins or national origins; or
  • sexual preferences or practices.

EFT Code

The Electronic Funds Transfer Code of Conduct (Revised Version - April 2001) applies to most electronic payments. Please refer to your Financial Institution's Terms and Conditions for further details.